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Frequently Asked Questions

How do I purchase an item?
To purchase an item, first click on the image or title of that product. Then on the following page, the product detail page, click the "Add to Cart" button to place the item in to your shopping cart. Once you are done shopping and you are ready to complete your purchases, please click the "Checkout" link at the top right of the storefront page.

Who am I buying from?

Cheapees.com believes "Cheap is Good!". We focus on offering a wide range of quality products at "CHEAP" prices. If we can't offer the product to our customer "CHEAPLY" then we won't sell it. Cheapees.com has every item listed on our site in stock. If we don't have it available then we won't list it on our site.

Cheapees.com sells to individuals, schools, government agencies, businesses, and resellers all over the world. We invite you shop smart with Cheapees.com where Cheap is Good!

Cheapees.com headquarters are in Austin, Texas, USA.



What is your Shipping Policy?

95% of all orders are shipped same day.

Orders received by 5:00PM CST are normally shipped the same business day. For U.S. ground shipments the shipping time will be 1 to 5 business days*, depending on the delivery location. You can expect to receive your order at your requested shipping address within 1 to 5 business days after you place your order. For faster service we also offer 1, 2, and 3 business day shipping.

*Saturday, Sunday and legal holidays are not considered business or transit days.

Shipping Time For International Orders
Orders received by 12:01am CST will be shipped within 1 business day. For International shipments your shipping time will be 2 to 7 business days for international shipping, depending on where you live. This means your total delivery time will be 1 day (availability) + 2 to 7 days (shipping time). So you can expect to receive this item at your front door 3 to 8 days* after you place your order.

*Saturday, Sunday and legal holidays are not considered business or transit days.

International customers may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Cheapees.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Shipping Cost
The cost of shipping and handling is shown during the checkout process. All costs are shown before you submit the order and before you make any payment. Shipping and handling is based on the weight, size and delivery location of the package.

Shipping and handling is calculated on-line during the checkout process. Once you have submitted the shipping address you will see the total cost of shipping and handling as well as the total cost of your order.



Do you ship internationally?
Yes

What is your Return Policy?

Cheapees.com Satisfaction Guarantee.

  • To keep our prices as cheap as possible there is a 20% restocking fee on all refunds.
  • Unless otherwise indicated, products sold with a Manufacturers/Factory/Direct Warranty may be returned to us within 30 days of receipt for replacement or service under warranty
  • After 30 days following receipt of a product sold with a Manufacturers/Factory/Direct Warranty, products must be returned directly to the products maker for warranty service.
  • To keep our prices as cheap as possible shipping fees and/or return shipping costs are not refundable and will not be borne by us.
  • To keep our prices as cheap as possible no refunds after 30 days
  • All direct replacements are limited to product availability. If an exact replacement for a returned item is not available, a credit will be issued or the product will be substituted with one of same-or-better specifications
  • Other than Gift Certificates, credits expire 6 months after the date they are issued
  • All products being returned must be issued a Return Materials Authorization (RMA) number by our Technical Support or Customer Service Staff BEFORE they are returned
  • Unauthorized/unmarked returns will not be honored
  • RMA numbers are valid for and products must be returned to us within 30 days of issue
  • To be accepted, all products being returned must be clearly labeled with the assigned RMA number and accompanied with a printed copy of the sales order or invoice
  • Customers must pack any item(s) being returned completely, with all manuals, cables, accessories, software, etc., as if they are new and in working condition
  • Regardless of condition, all products must be packaged appropriately so as not to incur physical damage during return shipping, damaged product(s) will be returned to customer
  • Failure to follow these guidelines will invalidate both the RMA and the warranty
  • We will not be responsible or held liable for any incidental or consequential damages arising from the use of any product(s) we sell
  • Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective"


What Customer Service help do you offer?

Cheapees.com is CHEAP, but we understand that customer service is very important. Please feel free to contact us at any of these email addresses and we will return your email as soon as possible. During regular business hours our cheapees staff can reply within minutes. Cheap is Good with Cheapees!

Sales@cheapees.com For general product and sales questions
Service@cheapees.com For order status and customer service issues
BusinessSales@cheapees.com For business inquiries and sales
EducationSales@cheapees.com For educational inquiries and sales
CorporateSales@cheapees.com For corporate inquiries and sales
ResellerSales@cheapees.com For reseller inquiries and sales
GovernmentSales@cheapees.com For government inquiries and sales
TechSupport@cheapees.com For product technical support and returns
WebMaster@cheapees.com For Web site related questions, comments, etc



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